CUSTOMER SERVICE SPECIALIST I

Job Overview

TE Connectivity's Customer Service Teams interact with customers, company sales and/or service representatives to handle a variety of pre-sales or post-sales service functions. They take and process transactions via phone, internet and correspondence from customers and representatives and respond to inquiries about TE’s products or services. They may promote and sell our company's products or services as well as investigate and resolve customer complaints. A key area of focus is to develop strong business relationships via TE's Extraordinary Customer Experience strategy.

Responsibilities

1.    Order Management - Will handle import, exports and local customer’s, Sales order and planning process, i.e. order entry, daily schedule review, shipment processing, invoicing & logistics coordination.
2.    Commercial Management: maintaining price lists & quotations of all accounts.
3.    Sales Management: forecasting, pipeline analysis & mapping sales performance.
4.    Project management: Participate effectively in quality improvement projects and promote co-operative effort between all departments and internal customers.
5.    Customer visits: Representing TE at leading harness makers to give necessary support where required including forecast fluctuation, shortage / expedition order support, returns, credit/debit & Account Receivable  
6.    Management Reports: To support SCM & demand controllers in collating information regarding orders, deliveries, fluctuation/shortages/increase in demand.
7.    Stake holder management: To coordinate with global and local functions & Support the manager & Sales in activities to ensure an enhanced customer experience. This includes but is not limited to projects and tasks to enhance the order management & fulfillment process, end to end alignment within cross functions to impart better customer service to stake holders
8.    Situation handling: Evaluates situations that impact operations and decide level of support and response required.

Education and Knowledge

•    Any Graduate degree.
•    Pref BE/B.Tech(Mechanical, Electronics, Electrical)
 

Critical Experience

•    6+ years of experience 
•    Working experience in SAP & expert in MS office OR Power BI (Outlook, Excel, Power Point, etc)
•    Extensive transactional working experience in manufacturing industry under CS / Supply chain.
•    Experience in customer escalation management.
•    Experience of effective collaboration in multiple regional teams set up & stake holder management 
•    Previous experience from automotive / service industry preferred.
 

Competencies